The DFM network and digitisation committee’s whitebook entitled “Facility Management as a Digital Change Agent” is now available in English. Click here to read the book online.
In the book you can read Gitte Andersen‘s, Global Head of Workplace Management and Design and Head of SIGNAL UK, chapter on the shift from facility management to experience management. In the chapter, she explains what data tells us about the changing employee demands to workplaces, and how these will come to shape future FM organisations – focusing especially on creating experiences and community building.
You can also gain insights into the importance of measuring the outcome of a new workplace design, and what role FM plays to this extend.