Activating your Assets and the future of space management
«We have collected occupancy data for 17 years and on average we can see that a knowledge worker only occupies a workspace between 30-55 percent. That could impact FM costs directly because then you can optimize space — there are lots of empty square metres in most offices. That’s one thing that has directly to do with maintenance costs.
If we look into performance, for instance, we can see that 26 percent of people who have their own private one-person office do not have face-to-face interaction with other colleagues when they are in the office. If it’s multi or interdisciplinary collaboration that you need to improve within your organization, you should not start giving people their own office because then you have already sent one-third out of circulation.
I think this kind of data is very important for FMs to know about because if they don’t know it, they will not be able to have the dialogue to address the performance part. They will continue approaching FM as a maintenance cost and not move it up the value chain. That’s where space has to become a tool to better performance, FMs need to use the design of space to have the dialogue with the C-Suite about what kind of KPIs are important for the organization to improve then start working with space as something that can nudge that improvement.»